Dear students,
We are pleased to invite you to online guest lectures on quality management by Dr. Hartmut Heinrich Meyer, a management consultant for SMEs and a lecturer at various German universities in the fields of management, business administration, entrepreneurship, and tourism.
Lecture 1. Foundations of Quality Management: Understanding the idea, principles and current challenges.
This lecture explores the main ideas, principles, and scientific concepts behind modern Quality Management. The lecture will address what “quality” truly means for organizations, how value is created from the customer’s perspective, and why process orientation and continuous improvement are essential for operational excellence, reliability, efficiency, and long-term competitiveness.
November 27, 10:30 (Kyiv time)
Zoom: https://fom-de.zoom.us/j/83438833223?pwd=TXRqpFm5S541dBEg3qbfuOwZ0RyKlS.1 Meeting ID: 834 3883 3223, Passcode: 830448
Lecture 2. Process Quality: Designing, Measuring, and Improving Organizational Processes
This lecture will explain how process quality can be achieved and maintained as a key driver of operational excellence. Students will learn what a process is, how value flows through an organization, and why stable, efficient, and well-designed processes are essential for customer satisfaction and economic performance. The lecture will also highlight modern approaches to process improvement, including Lean Management, Six Sigma, and digital process automation. The lecturer will demonstrate how organizations increase efficiency, reduce waste, and improve service quality by systematically analyzing and optimizing their processes.
November 28, 10:30 (Kyiv time)
Zoom: https://fom-de.zoom.us/j/87099491351?pwd=QHzbE4oxKVX8nbJkMhPKwofJqb4HXx.1 Meeting ID: 870 9949 1351, Passcode: 063552
Hartmut Heinrich Meyer (BA Hons Business Administration, BA Hons Business Law, Master of Philosophy, Ph.D.) is a management consultant and a lecturer. His recent research focuses on the promotion of entrepreneurship in innovation-driven countries. His academic interest aims to better understand the challenges of fostering entrepreneurship in advanced economies. His work has recently received considerable attention at various international conferences. Other research interests include turnaround management and the challenges faced by family businesses in the tourism industry.
Dr. Meyer’s academic qualifications:
• Fachhochschule Osnabrück – Bachelor of Business Administration
• Polytechnic of Wales / University of Glamorgan – Master of Philosophy (MPhil)
• Comenius University Bratislava – Ph.D. in Management
• Fachhochschule Nordhessen – Dipl.-Wirtschaftsjurist (BA-Business Law)
Professional and voluntary engagements:
• Management consultant for the hotel and catering industry
• Member of the examining board for commercial professions at the German Chamber of Industry and Commerce (IHK)
• Member of the advisory board for tourism and the hotel and catering industry (DEHOGA)
• Former member of the Board of the International Council for Small Business (ICSB), Washington
• Head of the organizing committee for the 68th ICSB World Conference, Berlin
• Federal President of the German Association for SME-Consultants (Bundesverband der freien Berater – Die KMU-Berater)
• Member in various national and international SME and entrepreneurship associations, in several cases serving on their boards